Frequently Asked Questions

A standard single-room split system typically takes 3–5 hours to install. Multi-room and commercial systems may take a full day or more depending on complexity. We'll give you an accurate timeframe during your free site survey.

Absolutely. Clean and tidy work is one of our core promises. We use dust sheets, clean up all debris, and leave your home exactly as we found it — just cooler.

Just clear the area around where the indoor and outdoor units will be mounted. We'll handle everything else, including any wall penetration, pipework, and electrical connections.

In most cases, yes. Wall-mounted units suit almost any room. For spaces where wall units aren't ideal, we can discuss ceiling cassette or ducted alternatives during your survey.

A fully installed single-room split system starts from £1,700. Multi-room and commercial systems are priced based on the number of units and complexity. All quotes are no-obligation and include supply, installation, and commissioning.

Never. The price we quote is the price you pay. We don't add surprise charges for commissioning, materials, or cleanup — it's all included.

We offer flexible payment options on larger installations. Get in touch to discuss your project and we'll talk you through what's available.

Modern inverter systems are highly efficient — often cheaper to run than many expect. An air source heat pump can actually lower your bills by providing both heating and cooling from one efficient system.

We recommend an annual service to keep your system running efficiently and to maintain your warranty. Commercial systems in heavy use may benefit from twice-yearly servicing.

Our full service includes filter cleaning, coil inspection, refrigerant level checks, performance testing, and a full system health report. It extends the life of your system and keeps running costs down.

Yes — we offer ongoing maintenance plans for both domestic and commercial customers. These include priority booking, discounted rates, and scheduled servicing so you never have to think about it.

Call us on 0330 311 2551. We offer fast-response diagnostics and repairs, and our engineers will always give you honest advice on whether a repair or replacement is the best value option.